About Candleier
Candleier is a premium brand that specializes in offering an exquisite range of candles in unique shapes, gift boxes, tools for candle makers, and more. Our dedication lies in providing top-notch products for both consumers and businesses.
Yes, we prioritize sustainability. Our candles are made using eco-friendly ingredients, and we always strive to minimize our environmental impact.
Absolutely! We regularly introduce seasonal and limited edition candles. Stay tuned to our website and newsletters for announcements on new releases.
We offer a diverse range of candle shapes ranging from classic designs to contemporary and artistic creations. Our collection is always expanding, so be sure to check back often for our latest additions.
Product Range
Yes! We have a curated selection of gift boxes perfect for any occasion. Whether it's a birthday, anniversary, or just because, our gift boxes will surely light up the moment.
We offer a diverse range of candle shapes ranging from classic designs to contemporary and artistic creations. Our collection is always expanding, so be sure to check back often for our latest additions.
Absolutely! We prioritize using natural ingredients in our candles to ensure they are eco-friendly and safe for use. When you choose Candleier, you choose quality and sustainability.
Yes, many of our candles are infused with natural fragrances sourced from essential oils and botanical extracts. Our scents are carefully curated to provide a relaxing and aromatic experience.
Shipping & Returns
Shipping times vary depending on the destination. Please review our shipping page for further details. Once your order is dispatched, you will receive a tracking number to monitor its journey.
We strive to ensure all our customers are satisfied with their purchase. If you're not content with your order, please refer to our Return Policy page for detailed information on returns and exchanges.
Currently, Our shipping policy covers all orders within Europe. However, we're pleased to inform you that international shipping is being setup in terms of logistics to be able to offer fast and reliable delivery to our international customers.
Certainly! We aim to make sure our customers are happy with their purchases. If you're not fully satisfied, you can opt for an exchange. Please refer to our Shipping & Returns page for the detailed process and any conditions that might apply.
Safety & Payments
Yes, the safety of our customers is our utmost priority. Our website uses advanced encryption technologies to ensure your information is protected.
We accept a variety of payment methods, including credit cards, debit cards, paypal, Klarna, Shop Pay, Google Pay and Apple Pay.
At Candleier, we prioritize your security. Our website employs state-of-the-art SSL (Secure Socket Layer) encryption to protect your personal and financial information. This means your details are securely transmitted every time you submit any form of data on our site.
No, for your safety, we do not store any sensitive credit card information on our servers. Each transaction is processed using advanced payment gateways that adhere to strict industry standards for payment processing.
Referral Program
Yes, we value the power of word-of-mouth and have a rewarding referral program in place. For more details on how to participate and the benefits, please visit our Referral Program page.
Simply sign up for our referral program, and you'll receive a unique link to share with your friends. Once they make a purchase using your link, both of you will receive exclusive benefits.
There's no limit to how many friends you can refer! The more friends you introduce to Candleier, the more rewards you can earn. Share the love and enjoy the benefits.
For each successful referral, both you and your referred friend will receive exclusive rewards. These could range from discounts to special gifts. For detailed information on the current rewards, please check our Referral Program page.
Candles Makers
Absolutely! We support the crafting community by offering a range of tools essential for candle makers. Whether you're a beginner or a seasoned pro, you'll find something to suit your needs.
We provide a comprehensive range of tools for candle makers, from beginners to professionals. This includes wick trimmers, pouring pots, thermometers, molds, and more. Check out our Tools section for the complete list.
Yes, we believe in empowering our community! We offer a selection of tutorials and guides to help candle makers effectively use our tools and refine their craft. You can find these resources on dedicated YouTube channel. However, Keep in mind that some videos are Offered in Arabic Language. We are Currently working on creating more international English tutorials to support our international Community.
Absolutely! We've curated tool kits designed especially for those new to candle making. These kits contain essential tools to get started and come with a handy guide to help you through your first candle-making experience.
Custom Order
Yes, we cater to custom orders. Please get in touch with our team, and we will be more than happy to assist you in creating a bespoke candle experience.
Custom order requirements vary based on the complexity and type of order. Please contact our custom order team for specifics related to your request.
Custom orders require special attention and may have varied processing times depending on their complexity. Once your design is finalized, we'll provide you with an estimated delivery date. Always plan ahead to ensure timely arrival for your special occasions!
While we strive to accommodate all design requests, there might be certain limitations based on the materials, production capabilities, or safety standards. Our team will work closely with you to ensure your vision is realized while adhering to our quality and safety guidelines.
Wholesale & Partnerships
We're thrilled to collaborate! For wholesale inquiries and detailed information, please get in touch with our Wholesale team via the contact page.
Absolutely! We always welcome new retail partners. Please reach out to our team for partnership opportunities.
We're always open to new collaborations and partnerships! Whether you're planning a special event, a corporate gifting venture, or exploring brand partnership opportunities, our team is excited to discuss potential collaborations. Contact our Partnerships department to get the conversation started.
Yes, there are minimum order quantities in place for wholesale purchases to qualify for our special pricing. The exact quantity varies based on the product. Please get in touch with our Wholesale team for specifics related to your interest.
Account Management
If you've forgotten your password, simply click on the "Forgot Password" link on the login page and follow the prompts. You'll receive an email with instructions to reset your password.
Yes, once your order has been dispatched, you'll receive a tracking number via email. Use this number on our website or the respective courier's site to monitor your order's status.
To subscribe, simply enter your email at the bottom of our homepage. If you wish to unsubscribe, click on the "unsubscribe" link found at the bottom of any of our newsletters.
To update your account details or shipping address, simply log in to your Candleier account. Once logged in, navigate to the "Account Settings" or "Profile" section where you can modify your information. Ensure you save any changes made to keep your details up-to-date.
Feedback & Concerns
We always welcome feedback! Please use the Contact Us page on our website to share your thoughts or suggestions. We value our customer's input in helping us improve.
We apologize for any inconvenience. Please contact our customer service team with details and photos of the damaged item, and we'll assist you promptly.
We greatly value your feedback! To leave a review or feedback about a product, navigate to the product page on CandleierShop.com and find the 'Review' section. Your insights help us improve and guide others in their purchasing decisions.
We're sorry to hear that! Please get in touch with our Customer Service team either through the 'Contact Us' page on our website or by emailing [customer support email]. They'll be eager to assist you and resolve any concerns you may have.
